Shop Reviews

A small but friendly Pizza Hut. It can house at most 5 families of 4 at any one time. The air conditioning temperature is set just right. It would be great to have a handwashing area after eating with your fingers. It's amazing that there are only 2 staff members on a weekend serving in the restaurant. The location is quite prominent, as it is just a few steps away from the main entrance to Tampines Hub, when walking from Tampines Bus Interchange. I am looking forward to visiting this small, cozy Pizza Hut again.

"STAFF DEMONSTRATED POOR SERVICE AND A BAD ATTITUDE Visited this outlet on June 26, 2022, around 7 PM. I ordered 6 slices of pizza and informed the staff that I would like to pack 5 slices for takeout, while eating 1 slice there. The staff refused to provide a plate, box, or any holder for the slice I was eating on-site, arguing that it was wasteful. They kept arguing. Does Pizza Hut expect customers to eat with their bare hands? Very bad attitude and very poor service, as demonstrated by the staff."

"The only Chinese auntie working there has lousy customer service. So irritating. She said it would be a 5-minute wait, but it became 15 minutes. Then she served us with a smug face. PH, please send her for training. We would rather be served by a younger but dedicated staff member than an experienced but grumpy and arrogant one. Terrible!"

STAY AWAY from Pizza Hut @ Tampines Hub. I had a very bad experience at this branch this evening. I went to Tampines Hub with my family just to spend time, felt hungry, and thought of having a meal at Pizza Hut. The queue wasn't really long, just 5-6 people. I noticed a few people leaving the queue, murmuring something. Then it was the turn of the person before me. We thought we were about to order after waiting for about 20 minutes, but a staff member told us we needed to wait longer (at least 15 minutes) because they were busy with outdoor orders. I learned that the person before me had been waiting for almost 45 minutes. I was totally annoyed, and the staff was saying they need to take care of outdoor orders first. She was adamant that we had to wait. I asked her to call her manager, who just gave some lame reasons. After some convincing, they agreed to take our order. The story doesn't end there. In my plate, I found a piece of coal. I seriously doubt their hygiene. When I pointed this out to the staff, they were apologetic, but not at all responsible. The worst thing was seeing a Muslim family waiting there for food (I assume they were there to end their fasting – this happened around 7 PM). Points: 1. This outlet seems to prioritize outdoor delivery – if this is true, shut the doors except for outdoor delivery. 2. Don't just open the doors and make customers leave after waiting for close to an hour. 3. Have at least one senior staff member on duty. I saw 2 staff, both of whom looked like college students, and the manager was trying to blame the mistakes on one of the staff, saying he was new. Goddamn - if they are new, why are you making them handle the entire shop without any guidance from a senior staff member? 4. The lady (or girl?) staff member at the shop was really rude. When I wanted a written note acknowledging that I found a piece of coal in my plate, they didn't even respond (I have photo and video proof of this). I expect a proper response from Singapore Pizza Hut management. If I don't get one, I will need to consider my next steps.

"The receptionist seemed uninterested in explaining the program. They said it was full until next year, which is fine, but I wanted to know about their approach. It seems many parents like me left without any information. It's not worth it when they can't explain what the program is about."

"Lousy treatment from the staff. Not recommended."

Good dining options, plenty of amenities for corporate events, and ample space for large groups. It's definitely a wholly new concept for deep residential estates.

"Always putting on fake smiles, they don't teach kids with any sincerity, especially this so-called head teacher, Krystel. She talks so fast that even adults don't understand what she's saying."

"I don't think this place is as good as the other Heguru. There is a teacher who is very impatient with the children, and not just with my child. My child dislikes attending her class every time, and now we can't change to another class. She is very rude to some children and gives them disdainful looks. This is truly the worst experience I've had with all the early education centers we've attended. I also haven't noticed any changes in my child. We didn't complain because we saw that she was pregnant, but I really don't recommend it."

"This open-air kopitiam is easily one of the best kopitiam outlets around. The high ceiling makes it less stuffy, and you won't walk out smelling like a food court. Also, 20 courts for badminton 👍!"