Privacy policy

Read about the privacy policy for this community fan site about Tampines Hub. If you have a question pleasecontact usand we will help you out as soon as we can.

📘 UNOFFICIAL FAN SITE

This is an UNOFFICIAL FAN SITE about Tampines Hub. We are not affiliated with the official Tampines Hub management or any related entities. This privacy policy covers only our fan community website at tampines-hub.com.

Thank you for being part of our Tampines Hub fan community ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at our contact page.

When you visit our website https://tampines-hub.com (the "Website"), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Website immediately.

This privacy notice applies to all information collected through our Website and community platform.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR INFORMATION?
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
HOW LONG DO WE KEEP YOUR INFORMATION?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect minimal personal information that you voluntarily provide to us for community participation.

We collect personal information that you voluntarily provide to us when you register on the Website, participate in community discussions, post content, or contact us.

The personal information that we collect depends on how you interact with our community platform. As a non-commercial fan site, we collect minimal information necessary for community operation. The personal information we may collect includes:

Account Information: We may collect usernames, email addresses, and passwords if you create an account to participate in our community.

Community Content: Any content you post, including comments, photos, reviews, or other materials you choose to share with the community.

Contact Information: Information you provide when contacting us through our contact forms or email.

All personal information that you provide to us should be accurate. You may update your information at any time through your account settings or by contacting us.

Information automatically collected

In Short: Basic technical information is collected automatically when you visit our Website for site operation and security.

We automatically collect certain technical information when you visit our Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser type, operating system, referring URLs, and information about how you use our Website. This information is needed to maintain the security and operation of our Website, prevent spam/abuse, and understand general usage patterns to improve our community platform.

Like many websites, we may use cookies and similar technologies for basic site functionality.

The technical information we collect includes:

Website Usage Data: Information about how you use our website, such as pages viewed, time spent on site, and general browsing patterns. This helps us improve the community experience.
Technical Data: Basic technical information like your IP address, browser type, operating system, and device type. This information is used for security, spam prevention, and ensuring the site works properly across different devices.
General Location: We may collect general location information (city/country level) based on your IP address to provide relevant community information, but we do not collect precise location data.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We use your information to provide and improve our community platform, ensure security, and facilitate community interactions.

We use personal information collected via our Website for community operation and user experience purposes. As a non-commercial fan site, we process your personal information based on legitimate community interests, with your consent, and/or for compliance with legal obligations when necessary.

We use the information we collect for:

Community Account Management: To create and manage user accounts for community participation, including account creation, login, and profile management.
Community Interaction: To enable user-to-user communications, discussion forums, and community features.
Content Management: To display, moderate, and manage user-generated content such as comments, reviews, and photos shared with the community.
Site Administration: To send important updates about site changes, community guidelines, or policy updates.
Security and Safety: To keep our community safe and secure, including preventing spam, abuse, and other harmful activities.
Site Improvement: To understand how our community uses the site and improve the user experience and features.
Communication: To respond to user inquiries, provide community support, and facilitate community discussions.
Legal Compliance: To enforce our terms and community guidelines, comply with legal obligations, and respond to legal requests when required.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information when you post it publicly to the community, with your consent, or as required by law.

As a community platform, some information sharing is inherent to the service. We may share your information in the following situations:

Public Community Content: When you post content to our community platform (comments, reviews, photos, etc.), this information becomes publicly visible to other community members and website visitors.
With Your Consent: We may share your information if you give us specific consent to do so for a particular purpose.
Legal Requirements: We may disclose your information where we are legally required to do so, such as in response to court orders, subpoenas, or other legal processes.
Safety and Security: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our community guidelines, suspected abuse, or situations involving potential threats to the safety of any person.

We do not sell, rent, or trade your personal information to third parties. As a non-commercial fan site, we have no business interests in monetizing your data.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use basic cookies for essential site functionality and user experience.

We may use cookies and similar technologies primarily for essential website functionality, such as maintaining your login session, remembering your preferences, and basic site analytics. We do not use cookies for advertising or third-party tracking. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the privacy practices of external websites that we may link to.

Our Website may contain links to other websites, services, or applications for informational purposes related to Tampines Hub and the community. We cannot guarantee the privacy or security of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices of any third parties, including other websites, services or applications that may be linked from our Website. You should review the privacy policies of such third parties before providing any personal information.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as your account is active or as needed for community operation.

We will keep your personal information for as long as your account remains active and you participate in our community. If you delete your account or become inactive for an extended period, we may delete or anonymize your personal information, except for:

Public community content you posted (which may remain for community continuity)
Information we're required to retain for legal compliance
Information needed for security, fraud prevention, or community safety

When we no longer need your personal information, we will delete or anonymize it. However, some information may remain in backups or archives temporarily before complete deletion is possible.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may contact us here.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

every individual who is in the State of California for other than a temporary or transitory purpose and
every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history and financial information	YES
C. Protected classification characteristics under California or federal law	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by visiting https://tampines-hub.com/contact/, or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.

Bergisde Inc. has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Bergside Inc. will not sell personal information in the future belonging to website visitors, users and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data - Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed - Request to know

Depending on the circumstances, you have a right to know:

whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell your personal information to third parties;
the categories of personal information that we sold or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

you may object to the processing of your personal data
you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by visiting https://tampines-hub.com/contact/, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us here

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://tampines-hub.com/contact/. We will respond to your request within 30 days.