Shop Reviews

"I was two minutes late and denied entry. In previous classes I attended, students were allowed in even when they were 5-10 minutes late. After reading the reviews, I think they are abusing and taking full advantage of the ClassPass system to earn more money. The students who are denied entry are most probably ClassPass users instead of students with their own packages. The moment I arrived, the staff immediately said, "Oh, you can go to the app to ask for a waiver." I hadn’t even asked about a ClassPass waiver. I will not attend anymore. Yoga Movement studio is way better."

"I ended work late and spent some time finding the studio (there's no phone number to call). I ended up being 5 minutes late, and they refused to let me in. I even asked my friend, who arrived early, to sign me in, but the staff refused. When I arrived, they told me that ClassPass users have zero buffer time, while their members have a 5-minute grace period. What's with this difference in treatment? The staff simply said there was nothing they could do. I personally would never go to this studio again. I saw so many previous Google reviews regarding the same issue, but nothing has been done. It seems that the studio simply doesn't care about customer feedback."

If I could give this place a zero-star review, I would. I had a class at Yoga Inc. and I couldn't find it. By the time I reached the location, I was 12 minutes late. There is no telephone number to call the studio, neither on ClassPass nor on the internet. Only one email address is provided, which states someone will reply to email messages in 12 hours. There should be clearer directional signs on ClassPass and on their website to show how to get to this place. And they should at least leave a telephone number for people to call when they are lost! I ran around the basement a few times trying to find it, and none of the other shop vendors knew where it was either. I asked to speak to the manager, supposedly a Freda Lee. The staff said they only had her email address. I asked again for them to call the manager. The staff were communicating with their manager on the phone through messaging, but the manager instructed them to insist that there was no number for me to call. Please don’t come to this place!

Terrible service. I booked through ClassPass, and the place was really hard to find. It was also raining heavily, so I was six minutes late, and they didn’t allow me in. They said they can't let people in after being five minutes late. The place has no phone number or email address to reach them, so I couldn’t even call when I was lost. And they charged me $18 for missing the class. I lost the booking credits, $18, and $40 in round-trip cab fare because of this. It’s really terrible and disappointing. These people are like machines, not humans.

"I'm able to get a workout in, but the air conditioning has been out for 4 weeks already, with them saying they will fix it soon. It hasn't been very soon, though, so please ActiveSG fix this. Everyone is sweating like crazy, even when doing simple weight training. Some machines are also dusty or dirty here and there."

I went to check out this location after reading reviews. It's far from my home, so I probably won't come back. The machines are new and work smoothly. There are many Smith machines, like four of them, which is more than most gyms have (usually two). It also has two A-line cable machines and a large multi-cable machine station. There's no area for stretching at all. It was nice to see two stair stepper machines. The pool is large with two kid areas.

"This gym used to be okay, as the equipment provided was good for the price. However, after coming here for two years, the gym has slowly deteriorated, with either no cleaning or lackluster cleaning done on the floor and equipment. Weights have become rusty and painful to grip, while most of the gym is caked with disgusting dust, making you feel like you're inhaling dust with every breath. In addition, the gym is full most of the time, forcing people to share equipment with two or three others, especially during peak hours. For two months, the air conditioning has been broken, with staff doing nothing to resolve the issue. Without air conditioning, the air is stuffy and devoid of oxygen, making breathing challenging and cardio almost impossible. This brings me to my next problem: the staff are unhelpful and only berate you if you don't bring a towel, otherwise just standing around staring. It's unclear what they're being paid to do. The only reason this gym exists is because of its cheap price due to government subsidies, and it's the only reason I'm here now typing this review. For a gym run by a branch of the Singapore government, I expect better."

So hot and stuffy, and they expect people to work out inside. Has the air conditioning been broken for two days? Now they've brought in a giant fan covered in dust. You mean to say that after three days, you still can't solve the air conditioning problem? So much for a government-related service. *Air conditioning still down as of May 5th. Would a hotel or shopping mall allow this to happen?

Every week, there are always machines that can't be used. The place is very dusty and frequently has problems with its AC, machines, and more. I suggest there should be a limit to the number of people allowed in the gym at once, or the number of people who can sign up for membership. A one-hour workout ends up taking more than two hours because of how packed the gym is. Please do something about this; it makes people lose a lot of their precious time.

Excellent choice and array of equipment that is decently maintained. There are 2 elevated squat racks and 3-4 Smith machines (I think). I spend most of my time in the free weights area near the punching bag, and there's plenty of room for me to do my body weight exercises. However, I'd suggest having a proper demarcation or physical barrier around that area, as people still tend to walk through, which can be disruptive to routines. A major concern recently has been the air conditioning and ventilation; it gets really humid, especially during peak traffic periods. But I'm not really complaining; you're supposed to be working up a sweat if you're serious about fitness and endurance, isn't that right? Improvements in cleanliness and/or upgrades in the bathrooms, equipment maintenance, and possibly a reconfiguration of the equipment layout should definitely be concerns worth implementing. A mini facelift goes a long way!