Shop Reviews

This was my favorite gym... but sadly, the air conditioning has been under maintenance for two weeks now. I thought we were encouraged to exercise more, but with these kinds of workout facilities? Furthermore, the staff have to tolerate the sauna-like conditions for hours... Get it fixed! Tampines Hub management...

THE WORST ACTIVE SG GYM I’VE EVER BEEN TO. Not only is it small and usually crowded during peak hours, it’s filthy, unhygienic, under-maintained, and badly ventilated. Look at the photos and judge for yourself. The water point could pass for a rubbish chute. It’s a wonder the users aren’t getting poisoned. The toilet floor is constantly wet with puddles and dirty. There is no proper hand soap in the toilet, just a bottle of very diluted liquid. One tap is broken. The inner gym felt like a sauna even though it was raining outside. The only answer from the staff was that maintenance was fixing it "now." I waited almost an hour more and it didn’t get better. Besides, the usual ventilation is already horrendous, which I think management is aware of (and I guess is why they place fans around). But it doesn’t fix the issue because the air is still musty and humid with the smell of sweaty bodies in a confined space, which anyone knows promotes bacterial and mold growth, which can cause some serious sicknesses. I really hope Active SG or Our Tampines Hub Facility management can do something to improve the situation. People go there to get healthy, not pick up third-world sanitation standard illnesses. It’s just shameful at this point.

This gym is spacious and has a lot of equipment and weights, making it good for most exercises. The only drawback is that the changing area and washroom are small compared to some other locations. Of course, like at any other gym, students sometimes hog the machines; you just have to ask them to move.

"The air conditioning and ventilation issues haven't been fixed for two months already, which is quite ridiculous. It's like the management doesn't want to fix the problem. Free sauna, and you might possibly pass out from the lack of air."

My experience with Chloe was lovely. She seated me in one of their private rooms; I assume it was because I'm a hijabi. That was a really nice touch! Chloe efficiently performed the callus treatment, pedicure, and express manicure for me, all within an hour! She was lovely and kind, and my nails are so neat now! Great experience, I will come back again :)

"Impromptu decision for nail art, and I didn’t regret coming here! They managed to deliver what I wanted, and the staff are polite, friendly, and professional. I will definitely come again."

"I forgot to get the name of the lady who did my nails, but she was meticulous and gentle throughout the entire process, even with the time constraint since they were closing soon. I really want to thank the team for being able to accommodate my last-minute appointment request on such short notice."

"Pleasant experience! The manicurist made sure to ask if I was okay with the heat and the design. The nail art was so accurate and cute, even with my short nails! 😊 Only one or two beads have dropped (after two weeks), and I use my hands a lot, but there's no chipping in the gel polish at all. I can't wait to get my nails done here again!"

"I'm always a returning customer to get my nails done here for big occasions. However, I recently realized my package had expired. I checked with the staff to see if they could help me recover my expired credits, as I still had about $100+ left. The staff explained that I could purchase a new package to essentially renew the expired credits, which I found reasonable since it was my own oversight. They were very accommodating with this flexibility, which made me decide to purchase another package. I've encountered other shops that wouldn't even allow me to recover the expired credits. Their great service and attitude keep me coming back. Highly recommended."

"This was my first time coming to this cute little shop! They confirmed my appointment the same day and were really helpful when I was picking out my colors and designs. They also did my nails so well, especially the hand-drawn nail art! I'm really impressed and am planning on coming back."