Shop Reviews

THE WORST ACTIVE SG GYM I’VE EVER BEEN TO. Not only is it small and usually crowded during peak hours, it’s filthy, unhygienic, under-maintained, and badly ventilated. Look at the photos and judge for yourself. The water point could pass for a rubbish chute. It’s a wonder the users aren’t getting poisoned. The toilet floor is constantly wet with puddles and dirty. There is no proper hand soap in the toilet, just a bottle of very diluted liquid. One tap is broken. The inner gym felt like a sauna even though it was raining outside. The only answer from the staff was that maintenance was fixing it "now." I waited almost an hour more and it didn’t get better. Besides, the usual ventilation is already horrendous, which I think management is aware of (and I guess is why they place fans around). But it doesn’t fix the issue because the air is still musty and humid with the smell of sweaty bodies in a confined space, which anyone knows promotes bacterial and mold growth, which can cause some serious sicknesses. I really hope Active SG or Our Tampines Hub Facility management can do something to improve the situation. People go there to get healthy, not pick up third-world sanitation standard illnesses. It’s just shameful at this point.

"I forgot to get the name of the lady who did my nails, but she was meticulous and gentle throughout the entire process, even with the time constraint since they were closing soon. I really want to thank the team for being able to accommodate my last-minute appointment request on such short notice."

"Pleasant experience! The manicurist made sure to ask if I was okay with the heat and the design. The nail art was so accurate and cute, even with my short nails! 😊 Only one or two beads have dropped (after two weeks), and I use my hands a lot, but there's no chipping in the gel polish at all. I can't wait to get my nails done here again!"

"I'm always a returning customer to get my nails done here for big occasions. However, I recently realized my package had expired. I checked with the staff to see if they could help me recover my expired credits, as I still had about $100+ left. The staff explained that I could purchase a new package to essentially renew the expired credits, which I found reasonable since it was my own oversight. They were very accommodating with this flexibility, which made me decide to purchase another package. I've encountered other shops that wouldn't even allow me to recover the expired credits. Their great service and attitude keep me coming back. Highly recommended."

"This was my first time coming to this cute little shop! They confirmed my appointment the same day and were really helpful when I was picking out my colors and designs. They also did my nails so well, especially the hand-drawn nail art! I'm really impressed and am planning on coming back."

"I've been coming here for years. Coco and Chloe are awesome with nail art; any design shown to them is always executed well. They are very reliable, and you can tell they are passionate!"

"Brought my mom to get both her medi and pedi done, and she loved it! There was no hard selling. When we asked about the packages, they were very patient and nice, sharing the great deals! We decided to get a package because it is worth it and also benefits my mom's skin. You must get their hand and foot mask! My mom has very dry and itchy skin, and after the mask treatment, it doesn't look dry, and she doesn't feel any itch anymore! They also did some massage for her, highly recommended! ⭐️⭐️⭐️⭐️⭐️"

I have been a customer of The Nail Arcadia since 2022 and have always appreciated the cozy space and the patience, creativity, and skill of their nail technicians. However, I would advise potential clients to carefully check the terms and conditions in detail when considering purchasing their packages. I signed up for their packages twice but was unaware that they come with a one-year validity period. Recently, I scheduled an appointment, expecting to utilize my remaining package credits, only to be informed at the salon, after my manicure had already started, that my package had expired. The lady in charge said I had to purchase a new package (the cheapest package is $588) to reactivate the existing credits. At the time of expiration, I had over $200 in unused credits and had also never received any reminders that my package was expiring. I attempted to negotiate a partial cash, partial package credit payment, but the lady in charge declined, insisting that purchasing a new package was the only way to access my existing credits. While the staff mentioned that the package expiry dates are indicated on every invoice, I did not notice this information. This may well have been my oversight, but the lack of clear communication has lost my trust, and sadly, I will not be a returning customer. It is disheartening that our relationship has ended this way, especially given my deep appreciation for the nail technicians’ work. Hopefully, others will have a better experience.

"Impromptu decision for nail art, and I didn’t regret coming here! They managed to deliver what I wanted, and the staff are polite, friendly, and professional. I will definitely come again."

It was my first time at Nail Arcadia, and the shop is clean and comfortable. I got both a classic gel manicure and pedicure. Both nail artists were friendly, and there was no hard selling involved. While I’m very satisfied with the pedicure, it's unfortunate that my gel manicure started chipping the very first night. The next day, I texted to ask if a touch-up was possible and was told to come to the shop. However, my nails were only filed down to remove the chipped portions, and I was told a touch-up wasn't possible. Today is day 3, and my nails have started chipping and peeling. While I understand that one nail might chip because there was originally a crack, it was disappointing to see the other nails chipping off, especially since it has only been a few days since I got my manicure.