Alvin Lim
Most terrible experience at Sonic Bowl Tampines. Many lanes need servicing. I believe their lighter house balls might not have a problem, but do bowlers who play with their own, heavier balls need to push the first ball out rather than practicing with their main ball? First, with my only 15-pound ball, every throw required me to push the ball out because it got stuck (first photo, which has a "danger, no hand" sign). When I approached the staff (a heavier, young boy), he even suggested I pull it out. I told him I had a 1.5-hour session and shouldn't have to do that every throw. Then he changed the lane for me when I requested it. On the second lane, the ball took a long time to come out (first video). The same staff blamed it on my ball being oily. I had used a cloth to wipe it nearly every throw, and I mentioned that the mechanism pushing the ball out might not be strong enough because mine is 15 pounds (which is normal for bowlers). Their lanes probably have no problem with the house balls, which are 6-12 pounds. These two issues wasted a lot of my time walking to the staff for assistance when it took too long. Finally, I was changed to another lane, this time worse! Most balls didn't come out, and I needed to ask the staff to bring them up. He still asked me, "You don't have a spare ball? (thin, curly-haired young guy)." It seemed like they blamed my ball's oil and lack of a spare ball, rather than properly maintaining their lanes! I usually play 7 games in 1.5 hours, but I only played 4 due to the delay of the ball getting stuck and being slow to come out. When the time ended, I had to explain and request from the staff (heavier guy) that in 1.5 hours, I usually play 6-7 games; this delay meant I only played 4! I asked for ONE game and was REJECTED! The heavier guy said he could give me "a few minutes," not one game! Please, those few minutes are barely enough waiting time for one throw. Totally unacceptable. Instead of automatically giving me a game or two, because one game takes an average of 10-15 minutes, I played only 4 games, taking an hour. I paid for 1.5 hours, wasted 2-3 games, but was rejected for one game. So, reader, I suggest you buy per game, rather than by the hour, which might not even allow you to play one game if you have a group of 4. FYI, I was alone; if striving per throw, 7-8 games can be played in 1.5 hours.