Shop Reviews

"The cashier must have a hearing disability because she got my order completely wrong. The drink, the size—she actually couldn't have messed it up more. I asked for a honey lemon aiyu, and she gave me a tall genti yakolk?! They don't even sound similar. She also took so long to make the drink. Don't order from here."

"I ordered brown sugar fresh milk, but they gave me brown sugar milk tea. When I told him he prepared it wrong, he said he couldn't change it. Seriously? I paid for the drink and he's telling me he can't fix it."

"The cashier's tone came off as quite rude. She was wearing glasses and appeared to be quite young. Please be more careful with your tone of voice."

Bubble tea at a more reasonable price. You can specify the sweetness level. For most drinks, you can request less ice or no ice without a top-up, except for drinks with fresh milk or yang zhi gan lu. CDC vouchers are accepted here.

"Received hot Milo instead of the upgraded cappuccino I ordered. I placed the order through the McDonald's app, and the app's UI is awful. There's no way to communicate or easily receive a refund, and no form of assistance is available. This isn't the first time the Tampines Hub outlet has disappointed with its service."

I would like to commend Nisha from McDonald's at Our Tampines Hub for her outstanding service. Despite the restaurant being busy, she remained calm, cheerful, and professional. She helped me prepare my large order with great attention to detail and ensured everything was packed accurately. Her warm smile and positive attitude made the experience even more pleasant. Thank you, Nisha, for going the extra mile; your excellent service truly stood out!

I'm very disappointed with the experience I had at your location today. The pickup area was extremely disorganized; people were just grabbing orders, and the staff didn't seem to be checking receipts carefully. Our order number was displayed on the "Now Serving" screen, and my son showed our receipt to a staff member, but he was told the order was still being prepared. After waiting 30 minutes, I had to ask another staff member to check on it, and then our order was remade. To make things worse, when we got home, we discovered that the 9-piece Curry Nuggets were missing from the bag—an item we paid $7.95 for. Please arrange a refund for the missing item and take steps to improve order accuracy and customer service at this location.

"I placed a mobile pick-up order today. When I went to pick it up at 1:00 PM for my breakfast order placed at 11:48 AM, I didn't see any time limit for pick-up indicated in the app. When I arrived, the manager said she had thrown my order away because it had been over two hours, but that wasn't true. She just talked and blamed me for not picking up my order earlier. She rudely told me, "Where have you been?" and said she couldn't give me a refund since it was a mobile order. Then, when I asked if I could change my order to a lunch meal, she even said, "What if I can't?". She gave me the lunch set meal, but my question is, does this manager always treat customers like this? Everyone in the place was looking at us because she spoke to me loudly and rudely, making it look like we were arguing. This could have been more pleasant if she hadn't spoken to me so rudely."

The new prosperity burger was surprisingly good. I liked the sauce and the additional egg on top. The fries were not cooked well, and the wings were a tad bit dry, sadly. I must say the food came quickly, and the servers are cheerful. Overall, the food was lackluster.

"Had a horrible experience on 12/27/24. I ordered Box A (8 Wings + 12 Nuggets) but received Box B instead (4 Wings + 6 Nuggets). The service at this outlet was absolutely abysmal. I suggest everyone check their order carefully before leaving the store."