Shop Reviews

Co-located within the Public Service Centre, the staff are helpful and friendly. You need to make an appointment before meeting with staff, which is a bit troublesome but good for safe distancing. I heard you can still request a Saturday appointment, but only for special requests. Finally, they've updated the operating hours. 🤟

"It was easy to book an appointment on the HDB website and come to this centre, which is preferable to Toa Payoh. This place is very spacious (even the elderly come in and sit down to escape the hot weather!). It wasn't crowded on a Friday late afternoon. I settled my transaction with a friendly HDB staff member within 25 minutes."

"They don't accept walk-ins, even if staff have the capacity to serve walk-in customers. This alienates less tech-savvy generations. What happened to being an inclusive nation?"

Booked an appointment online, but upon arrival, the service center counter staff informed us they were out for lunch. The staff simply told us to place the form in the pigeon hole. In the end, we forwent the appointment.

Terrible, terrible, terrible for office hour workers seeking walk-in assistance when all branches are closed on Saturday. I tried using e-services but was asked to go to a branch.

It's a co-shared location with other government services, so don't look specifically for an HDB logo. It's located within a ServiceSG Centre on the ground floor of Tampines Hub. Parking is also available at Tampines Hub. I spent about 20 minutes navigating, even with Google Maps and asking a cleaner for directions, so I hope this post clarifies things. It gets a 4-star rating because I like the idea of it being a one-stop location for all government services, such as CPF, PA, and even an SPF self-help kiosk.

"Bad experience. The front desk provided incorrect information, and I waited for three hours. Please train your staff."

"The worst avocado milkshake I've ever tasted. It was an unlucky day to encounter such a rude lady with a bad attitude when taking my order. I don't think she deserves to be working if she can't handle customers. Please check on her; she seems like she's having a bad day. It doesn't hurt to talk nicely. Please check on her."

I really love their Thailand fresh coconut series and return to buy them even when I'm not staying in the area. HOWEVER, the service needs improvement. Every time I've been there, I've been served by different people and have encountered rude behavior. Apparently, they didn't like being asked questions about the juices and were impatient (I only asked two questions). Not a single "thanks" or "thank you" was uttered. I can't help but wonder if staff welfare is lacking, or if something else is wrong.

"I ordered a juice that consisted of 3 fruits. These 3 fruits were part of a 4-fruit selection, so the staff suggested I get that instead. I expected the staff would replace the portion of the 4th fruit, which I didn't order, with more of one of the fruits I *had* ordered, since I paid for 4 portions. In the end, I was charged for 4 portions of fruit but only received 3, which was evident in the juice level in the cup. Very disappointed!"