Seah Joon Han
"They don't accept walk-ins, even if staff have the capacity to serve walk-in customers. This alienates less tech-savvy generations. What happened to being an inclusive nation?"
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HDB Tampines Branch
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HDB Tampines Branch
Location: Unit Number #01-21
Government office located in Floor 1 · Our Tampines Hub
Government office located in Floor 1 · Our Tampines Hub
HDB Tampines Branch Office is a vital government service center that provides comprehensive housing services to residents in the Tampines area and surrounding eastern districts. As part of Singapore's Housing & Development Board, this branch plays a crucial role in supporting the housing needs of the community, offering a wide range of services related to public housing ownership, rental, and maintenance.The branch operates by appointment only, ensuring personalized service for customers seeking assistance with flat purchases, sales, resale transactions, and housing loans. Their services encompass the entire spectrum of HDB housing matters, from helping first-time buyers navigate the application process to supporting existing residents with lease modifications, rental arrangements, and maintenance requests.
Key services include processing applications for HDB housing loans and grants, facilitating flat sales and resale transactions, managing public rental scheme inquiries, and handling maintenance-related requests for both interior and exterior flat issues. The branch also assists with parking-related matters and provides support for various administrative needs such as updating personal particulars and handling estate-related documentation.
Operating from 9:00am to 5:00pm on weekdays, the HDB Tampines Branch serves as a local touchpoint for the national housing authority, ensuring residents have convenient access to essential housing services. For immediate assistance, customers can contact the Branch Service Line at 1800-225-5432 during business hours.
The branch's strategic location within the Tampines area makes it easily accessible via public transport, with multiple bus routes and nearby MRT stations providing convenient connectivity for residents across the eastern region seeking housing-related services.
Unit Number #01-21
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 9 am
Monday
9 am–5 pm
Tuesday
9 am–5 pm
Wednesday
(Today)
9 am–5 pm
Thursday
9 am–5 pm
Friday
9 am–5 pm
Saturday
Closed
Sunday
Closed
Photo Gallery
The exterior of Our Tampines Hub building is shown at night.
Interior view of HDB Tampines Branch with seating and service counters.
The exterior of Our Tampines Hub is shown at night.
The image shows the shop front of a Public Service Centre.
The image shows the exterior of the Public Service Centre shop front.
The image shows the interior of the Service SG Centre at Our Tampines Hub.
The HDB Tampines Branch Public Service Centre entrance with floral decorations.
The HDB Tampines Branch E-Lobby entrance with service counters is visible.
Interior view of HDB Tampines Branch with service counters and waiting area.
The image shows the entrance of the Public Service Centre at HDB Tampines.
The HDB Tampines Branch E-Lobby entrance with service counters is visible.
The image shows the interior of a multi-level shopping mall with a glass roof.
The image shows the glass entrance of HDB Tampines Branch.
The image shows the exterior of a Public Service Center shop.
Overall Rating
2.5
/
5
Based on 10 reviews
Mall Ranking
#123
Out of 153 shops
Category Ranking
Not enough ratings
Negative Reviews
Tham Leng
"Never call the HDB Tampines branch; your call will just go round and round, and a sweet female AI voice will keep talking and giving you instructions. What happened to all the HDB employees?"
Xin Yi Pang
"The HDB officers have not been efficiently addressing renovation noises and issues that went beyond the stipulated office hours. They did not resolve the issue and still sided with the renovators after more than 3 months of renovation. The officer was not responsive over the phone and did not take action to escalate the issue. After that, the issues were passed to another guy (whose name I didn't get) who was even worse. He didn't listen to or address our grievances about the constant noise, and cited many other reasons that didn't help to directly address or resolve the issue (e.g., carpentry work). This went on into the 4th month of noise. It's extremely frustrating, and I hope to understand from HDB what the renovation guidelines are, as your officers don't seem to be aware of them or taking any action, or even listening to residents' feedback."
Nikki Elias
Booked an appointment online, but upon arrival, the service center counter staff informed us they were out for lunch. The staff simply told us to place the form in the pigeon hole. In the end, we forwent the appointment.
Abang Rahmat
Terrible, terrible, terrible for office hour workers seeking walk-in assistance when all branches are closed on Saturday. I tried using e-services but was asked to go to a branch.
Positive Reviews
RCSC
"It was easy to book an appointment on the HDB website and come to this centre, which is preferable to Toa Payoh. This place is very spacious (even the elderly come in and sit down to escape the hot weather!). It wasn't crowded on a Friday late afternoon. I settled my transaction with a friendly HDB staff member within 25 minutes."
Melissa Ong
It's a co-shared location with other government services, so don't look specifically for an HDB logo. It's located within a ServiceSG Centre on the ground floor of Tampines Hub. Parking is also available at Tampines Hub. I spent about 20 minutes navigating, even with Google Maps and asking a cleaner for directions, so I hope this post clarifies things. It gets a 4-star rating because I like the idea of it being a one-stop location for all government services, such as CPF, PA, and even an SPF self-help kiosk.
Poh Leng
"Many thanks to Daniel at reception, who was so helpful and went the extra mile. We weren’t making a transaction, but he helped us clarify our queries about a process we were trying to understand. Do take note that an appointment is required at this branch; otherwise, you may have to wait 3 hours as a walk-in."
Tan Ah Beng
Co-located within the Public Service Centre, the staff are helpful and friendly. You need to make an appointment before meeting with staff, which is a bit troublesome but good for safe distancing. I heard you can still request a Saturday appointment, but only for special requests. Finally, they've updated the operating hours. 🤟
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