Pizza Hut Express - Tampines Hub

"Worst pizza I've ever had at Pizza Hut. It tasted stale and was cold. We also didn't get a good response from the counter lady when we ordered. I'm never going there again."

"STAFF DEMONSTRATED POOR SERVICE AND A BAD ATTITUDE Visited this outlet on June 26, 2022, around 7 PM. I ordered 6 slices of pizza and informed the staff that I would like to pack 5 slices for takeout, while eating 1 slice there. The staff refused to provide a plate, box, or any holder for the slice I was eating on-site, arguing that it was wasteful. They kept arguing. Does Pizza Hut expect customers to eat with their bare hands? Very bad attitude and very poor service, as demonstrated by the staff."

STAY AWAY from Pizza Hut @ Tampines Hub. I had a very bad experience at this branch this evening. I went to Tampines Hub with my family just to spend time, felt hungry, and thought of having a meal at Pizza Hut. The queue wasn't really long, just 5-6 people. I noticed a few people leaving the queue, murmuring something. Then it was the turn of the person before me. We thought we were about to order after waiting for about 20 minutes, but a staff member told us we needed to wait longer (at least 15 minutes) because they were busy with outdoor orders. I learned that the person before me had been waiting for almost 45 minutes. I was totally annoyed, and the staff was saying they need to take care of outdoor orders first. She was adamant that we had to wait. I asked her to call her manager, who just gave some lame reasons. After some convincing, they agreed to take our order. The story doesn't end there. In my plate, I found a piece of coal. I seriously doubt their hygiene. When I pointed this out to the staff, they were apologetic, but not at all responsible. The worst thing was seeing a Muslim family waiting there for food (I assume they were there to end their fasting – this happened around 7 PM). Points: 1. This outlet seems to prioritize outdoor delivery – if this is true, shut the doors except for outdoor delivery. 2. Don't just open the doors and make customers leave after waiting for close to an hour. 3. Have at least one senior staff member on duty. I saw 2 staff, both of whom looked like college students, and the manager was trying to blame the mistakes on one of the staff, saying he was new. Goddamn - if they are new, why are you making them handle the entire shop without any guidance from a senior staff member? 4. The lady (or girl?) staff member at the shop was really rude. When I wanted a written note acknowledging that I found a piece of coal in my plate, they didn't even respond (I have photo and video proof of this). I expect a proper response from Singapore Pizza Hut management. If I don't get one, I will need to consider my next steps.

"Worst pizza I've ever had at Pizza Hut. The pizza tasted bad and was cold. The lady at the counter, Meena, was also rude when we ordered. I'm never going there again. Before ordering, she stacked six slices and put them in the microwave; some weren't even reheated properly before being served to us. My mother kindly asked her to reheat the pizza slices to make them warm, and she replied rudely, saying the air conditioning was why the pizza was cold."

"Today, July 21, 2021, a Malay lady at the counter was very rude and doesn't seem to know how to respect customers. She spoke badly about me, thinking I didn't understand Malay. Please report this. She was extremely rude, throwing the money and pushing the chair very fast."