Swee Heng 1989 Classic

24 Apr 2025, 5pm. Overall: 2 stars. Buns: 3 stars. Cakes: 2 stars. Swee Heng used to provide tasty, good-quality baked goods at very reasonable prices. They were famed for their pandan chiffon cakes in their early years. The quality has dropped drastically over the years, especially since their rapid expansion, and I'm presuming their items are now made in a central kitchen. The products are edible, but the taste and texture need improvement, especially for their cakes. The buns are still okay. There was a long queue at this outlet, and the cashier doesn't work efficiently. I bought their Japanese High Calcium Cheese Cake ($6) today and was disappointed. The taste and texture were both not good. Some mouthfuls were quite salty, which shows that the mixture wasn't mixed well or evenly prior to baking. It was also too crumbly when I poked it with a fork; it didn't hold together well and crumbled everywhere. It also had a short expiry date of only 3 days, even in the refrigerator. I previously tried their carrot cake, which came with rancid walnuts, and it completely ruined my day because I had a craving. I hope Swee Heng concentrates more on providing quality products and not just expanding and making money, because without good products, customers won't be coming back.

On June 3rd, 2024, at noon, I purchased a cake at the Swee Heng 1989 Classic branch in the Tampines Mall Basement. The female staff member did not honor the Passion Card discount, even after I showed her my Passion Card along with my payment. She even commented that the discount was only minimal, then proceeded to ignore me and serve the next customer instead of rectifying the issue. The staff member was not even apologetic – a very negative experience. There are other bakeries where I can get a better experience.

"Don't patronize this shop. Their swiss roll is a scam. They intentionally position the swiss roll so that the half with cream is facing you. When you get back, you'll find out the other half has no cream."

"The cashier had a very cold attitude, which was a real turn-off."

I bought two buns for S$4.20. I prepared a $2 note, two $1 coins, and a twenty-cent coin. After I handed the exact amount to the cashier, she turned back and showed me only $3.20 in her hand (one dollar coin was missing). I told her there were two $1 coins and that she might have dropped one. But she just refused to check and insisted I had only given her $3.20. I was totally disappointed and had to dig through all my coins to make another $1. This time, she couldn't even figure out how to tally the amount! My goodness, I could have given her $5.20 if she had asked, but please don't accuse me of shortchanging. I'm totally disappointed by the whole incident and will consider going to Swee Heng at OTH if I see that cashier again.