Wan Yang

"The two ladies at the counter have no customer service etiquette. They serve customers like we are dogs, especially if we don't sign up for the package that was offered. They should probably replace those two. However, the massage itself is good, if you can tolerate the front desk's attitude."

"Slots are hard to get. They say they only have a few masseurs. Perhaps they've become too complacent with their service levels."

"It was noisy, with customers conversing loudly with the masseurs, and the masseurs made no attempt to encourage them to speak more softly. It was impossible to relax at this massage place."

I've been a Wan Yang customer for around 18 years. I've always signed up for packages with them, as the prices are cheaper that way. I brought my elderly mum here for her first foot massage. She often has cramps in her legs and suffers from water retention. The masseuse who attended to her (Mr. Yew) was very good and had excellent massaging skills. He was jovial and put her very much at ease. I've always wanted to bring my mum for foot massages, but she had always said no. After this very positive experience tonight, she agreed to come for regular foot massages with me. I also had a foot massage by a bespectacled gentleman. He was also good and would massage lighter when I told him I felt pain. The masseuses are good. However, the front counter staff is not 🙅‍♀️🙅🙅‍♂️. She's impatient. When I started asking her about the logistics of my mum coming for foot massages with my brother without me (I wouldn’t be able to join at times, and Wan Yang allows family members of the main package holder to go for massages), she showed her impatience very clearly. This would have been a 5-star review if not for her lousy customer service. Minus 1 star for her poor attitude 👎👎👎.

Went in on Friday, January 3rd, around 1:10 PM. The receptionist was busy looking at her phone with the cleaner and didn't notice I was standing in front of her until the cleaner pointed it out. She looked as if she hadn't slept all night and was impatient and rude throughout my conversation. Her face made me feel unwelcome, as if I owed her money. Luckily, I was there to finish my last two sessions of my massage package. This Tampines outlet is terrible in terms of service and massage quality. The standard of Wanyang has been dropping throughout the years. It's expensive and mediocre in terms of quality and service. I will never go to this brand again for a massage. It was an absolutely off-putting experience. Obviously, there are so many reviews about the staff being rude and impatient, and nothing has been done from the management's side. Please take action and don't just patronize us with a reply on the Google review.