Munch Mania by Purple Panda

"Ordering: There seems to be something wrong with their ordering app. My colleague was able to use her first-time member voucher, but I couldn't. When I approached the staff at the counter, they said it was because I registered today (which my colleague also did)?? Anyway, I made the payment without the member voucher. Next, they got my colleague's order wrong; she didn't select takeaway, but the food came in takeaway containers and was the wrong item. We were too hungry, so we just decided to eat it anyway. The table beside us also had similar issues; they had a duplicate order in the app, but everyone received their meals. Staff: They are relatively helpful and polite, but the waiting time for the food was quite long, even though only two tables were occupied. Food: Taste-wise, it's not bad, but it looks different from the menu (the enoki came without sauce and seemed a bit small)."

Ordered winglets with ranch, spicy sauce dumplings, and salted chicken rice. Wings: 7.5/10 * Garlic Ranch: 2/10 (it's normal garlic ranch, though the servings are generous) Salted Chicken Rice: 9/10 (really good) Spicy Sauce Dumplings: 5/10... The dumpling itself is 8/10, but there's no spicy sauce included. Kudos to the guy at the cashier for great customer service 👍 (shown in pic)

Do not eat at their Tampines Hub branch. I tried their prawn fried rice with my colleague for lunch. The service was good, and I thought it was not bad; it came with 4 prawns, and the fried rice was well cooked. One week later (today), I brought my wife to try it, and the order came with only 3 prawns. When I asked, the staff told me it was because the prawns were bigger this week, hence only 3. There was no difference in the size of the prawns, though, as they were most likely the frozen/thawed kind. The staff did not try to explain any further and just said it was management's decision to reduce the quantity to 3. Mind you, I just ate it a week ago! It's quite mind-boggling; if you can imagine, the next visit they could tell you there are only 2 prawns because they are "bigger" and management has reduced the quantity. Overall, the service was good, but after this experience, maybe we won't patronize them again. What a pity!

Ordered the DIY dessert bowl. They gave very few ingredients: a handful of pearls and taro balls, a spoonful of cheese foam, and a negligible amount of mini sago.

"The food was nice, but it took a very long time to get the food ready and served."