Terrible service. I booked through ClassPass, and the place was really hard to find. It was also raining heavily, so I was six minutes late, and they didn’t allow me in. They said they can't let people in after being five minutes late.
The place has no phone number or email address to reach them, so I couldn’t even call when I was lost. And they charged me $18 for missing the class. I lost the booking credits, $18, and $40 in round-trip cab fare because of this. It’s really terrible and disappointing. These people are like machines, not humans.
Hui Ling Yeo
1
If I could give this place a zero-star review, I would.
I had a class at Yoga Inc. and I couldn't find it. By the time I reached the location, I was 12 minutes late. There is no telephone number to call the studio, neither on ClassPass nor on the internet. Only one email address is provided, which states someone will reply to email messages in 12 hours.
There should be clearer directional signs on ClassPass and on their website to show how to get to this place. And they should at least leave a telephone number for people to call when they are lost! I ran around the basement a few times trying to find it, and none of the other shop vendors knew where it was either.
I asked to speak to the manager, supposedly a Freda Lee. The staff said they only had her email address. I asked again for them to call the manager. The staff were communicating with their manager on the phone through messaging, but the manager instructed them to insist that there was no number for me to call.
Please don’t come to this place!
Michelle Tan Jia Min
1
"I ended work late and spent some time finding the studio (there's no phone number to call). I ended up being 5 minutes late, and they refused to let me in. I even asked my friend, who arrived early, to sign me in, but the staff refused. When I arrived, they told me that ClassPass users have zero buffer time, while their members have a 5-minute grace period. What's with this difference in treatment? The staff simply said there was nothing they could do. I personally would never go to this studio again. I saw so many previous Google reviews regarding the same issue, but nothing has been done. It seems that the studio simply doesn't care about customer feedback."
Mei Ling Ng
1
"I was two minutes late and denied entry. In previous classes I attended, students were allowed in even when they were 5-10 minutes late.
After reading the reviews, I think they are abusing and taking full advantage of the ClassPass system to earn more money. The students who are denied entry are most probably ClassPass users instead of students with their own packages.
The moment I arrived, the staff immediately said, "Oh, you can go to the app to ask for a waiver." I hadn’t even asked about a ClassPass waiver.
I will not attend anymore.
Yoga Movement studio is way better."
Renee Lim
4
"A clean studio at Tampines Hub, which is a good location. Do take note that the studio only opens 15 minutes before class starts, so don’t arrive too early. The class itself was okay, with clear instructions. My class wasn’t full, so I felt the spacing was adequate, but it might feel too squeezed if it were."
Lynn Tan
1
There are so many good yoga establishments around Tampines. Why would you even want to support one that doesn't seem to have a human face or heart?
If you're considering signing up for classes here, be aware that:
1. There is only a mobile phone number associated with this place.
2. Your calls to the mobile number are rarely picked up (or, as many reviewers will tell you, never) by a part-time person (as was my experience). She said, "Oops, sorry, I didn’t see the phone ring.” I guess this is why so many people have trouble making it to their lessons on time. If only this place had a real telephone that rings, with a motivated receptionist who could tell you where they are located!
3. They are strict with their punctuality policy, even though I called twice well before my class to ask for directions (as it's located in a big place). Under no circumstance will they admit their mistake or let you attend, or even mark your attendance to avoid the no-show fees if you are using ClassPass. The inflexible instructors will not admit you, even if it’s a small class at a basic level.
4. This business doesn't seem to have a human face. I asked many times to speak to someone in charge but was told that no such person exists. While people may give 5 stars for their instructors, good luck if you have issues with your fees or if one day they close their shop on you. You won’t have a clue who to contact or what number to dial to speak to a person in charge.
If you want to practice yoga, why not support other, better yoga establishments or instructors who seek a more genuine relationship with their customers? As you can read in most reviews, Yoga Inc. has lousy customer service and shows no signs of wanting to improve, even with repetitive problems being highlighted here!
Evelyn Tan
1
"Having been a member for more than 3 years, I've found that YOGA Inc's management has become very poor lately. First, they closed down the Buona Vista branch within a month, and what happened to those who still had lots of passes? Second, they changed the venue to a new hub at Cecil Street. There's no sign board below the building to give clear directions to the new hub. The building doesn't have a 13th floor, and the lift only goes up to the 12th floor. This is ridiculous! Who would know there's a staircase behind the emergency door? The two receptionists have terrible attitudes; one seems sick and can't even talk properly, and the other refuses to communicate! My attendance was marked as a late cancellation after being late for 8 minutes due to getting lost. No phone number for the person in charge was provided to communicate with! In short, very bad service, and I won't recommend it!"
Ezra Zain
1
"I was one minute late and denied entry, even though I have been going to Yoga Inc. for more than three years and have seen instructors wait for latecomers for up to five minutes. I understand if I was more than five minutes late, but I arrived at 10:31. Not to mention it was raining, and no empathy was shown. This feels like unfair treatment, as others have been let in despite being late. Not only that, but they also wouldn't allow me to mark my attendance.
Unfortunately, I will not be booking classes with them in the future, as we are all human and things can happen from time to time. Other studios are much more compassionate with their policies AND have better classes. Based on the many reviews highlighting the same issue, Yoga Inc. doesn't seem to be customer-driven at all and seems to just be out to get late fees, not actually focusing their efforts on customer retention. This will likely result in fewer and fewer customers attending this establishment; it has definitely been dwindling over the years."
Yu Lian
4
Sharing my honest review as a ClassPass user who has been there a couple of times. I was once rejected for being late, but I accepted it as their rules and tried to be on time afterward.
Compared to the Bedok branch, this branch is relatively more cramped with a low ceiling, so the hot yoga class can get very hot. If the class is full, it can be very stuffy.
Most of the instructors are great, except for a few less satisfactory encounters. There’s one who sounds stern and rough, which makes it very uncomfortable for a yoga class, so I try to avoid her classes. And there are two who give yoga instructions in a very Singlish way, with too much "ah," "orh," etc., which makes it rather distracting.
Overall, it’s still a pleasant place for yoga during off-peak hours, as it’s affordable and well-maintained.
Alicia Ai Li Xia
1
I arrived there on time, at 3:59, yet the staff told me the class had started and the system automatically cancelled my reservation on ClassPass. Again, it seems another company is using the ClassPass loophole to make extra money…