Location: Unit Number #B1-38
Travel agency located in Floor B1 · Our Tampines Hub
Travel agency located in Floor B1 · Our Tampines Hub
WTS Travel & Tours Pte Ltd has been a cornerstone of Singapore's travel industry since its incorporation in 1989, establishing itself as one of the largest fleet-owner operators in the travel and tour sector. Located at Our Tampines Hub #B1-38, this established travel agency holds comprehensive licensing from the Singapore Tourism Board (STB) as a Travel Agent, School Tour and Motor Coach Operator, and maintains active membership with the National Association of Travel Agents Singapore (NATAS).The image shows the interior and entrance of WTS Travel & Tours.
Interior view of WTS Travel & Tours with seating and displays.
An advertisement for an 8-day Korea Jeju Busan tour with Korean Air.
The WTS Travel & Tours shop front with staff inside.
The WTS Travel & Tours shop front with signage and interior view.
A wet stone path leads to a building with a security gate.
The image shows the shop front of WTS Travel & Tours Pte Ltd.
Shop front with a large mural of a girl and a heart.
The image shows several double-decker buses parked on a wet, paved area.
The image shows a mural of a child and a heart-shaped balloon.
Interior view of a bus with passengers in seats.
The image shows the shop front of WTS Travel & Tours Pte Ltd.
The image shows the WTS Travel & Tours logo on a blue wall.
The image shows the interior of WTS Travel & Tours with customers.
The WTS Travel & Tours shop front with brochures and digital displays.
The image shows the storefront of WTS Travel & Tours Pte Ltd.
Based on 10 reviews
Out of 153 shops
Not enough ratings
Alice Ong
"I took the bus from Genting back to Singapore. The services and amenities were okay, but could be better. We also stopped three times for toilet breaks and souvenir shopping, which was a bit disruptive to my sleep since everyone was required to get off the bus. The bus was able to take us to Bedok (Digisun) / Tampines, so it was okay overall."
Jen Tan Jia Zhen
1) The offices are often fully occupied with work, so it may take some time to get a response. Please allow for longer response times from Facebook if you are not in a hurry or facing an urgency. 2) The Singapore Flyer departure point is at a coach bay within the flyer ticketing area's adjacent coach area. (It's not the coach parking bay - it's opposite a bus terminal.) 3) They have a Singapore standby personnel number just in case. Request it beforehand; however, the personnel won't be able to guide you with directions. Just be certain of the geographic location of the Singapore Flyer coach bus area.
Valerie Lim
"The worst customer service I've experienced was from Alan at the Tampines Hub outlet. I went there to process my Foreign Domestic Worker's (FDW) visa, and he gave me a very unpleasant look when I had questions about the application. He was incredibly impatient. Ultimately, he refused to process it for me, and Hui Min took over. I want to compliment Hui Min for her excellent service and patience in helping me check for information on the MOM website. WTS will lose a lot of customers if they continue to employ people like Alan. He should be sent back to HQ for further training."
Lee Yi Jie
Bought a direct bus ticket, one way, from Malacca to Singapore. What they never mentioned during booking was that the bus would not go straight to the drop-off point. It traveled across the whole of Singapore (Jurong, Chua Chu Kang, Tampines, Suntec) before dropping passengers off. I wasted more than two hours after clearing immigration at Tuas, circling around Singapore. I got fed up and alighted at Suntec to take a taxi home. 0/10 experience; I definitely will not recommend. 10/10 if you want a day tour around Singapore.
Navin Raja
"Useless company. The customer service was also very rude when I called a week before with queries. I paid a premium for two passengers and got the worst seats. They don't allow you to choose, and they assigned me the worst possible seats."
Lim
"Had booked the coach service from Singapore to Genting. Really satisfied with the coach and service delivery. This is my second time booking this coach service. I want to compliment the exemplary service by the coach driver of bus service 8585 on the morning of April 27th. He was very professional, responsible, and had good driving skills, providing a smooth, safe ride. And most of all, he was polite and calm even though I overheard a situation where earlier passengers had eaten on the bus and perhaps dirtied it. Kudos to the great driver for giving us a safe and smooth ride! Really appreciate it!"
Alice Ong
"I took the bus from Genting back to Singapore. The services and amenities were okay, but could be better. We also stopped three times for toilet breaks and souvenir shopping, which was a bit disruptive to my sleep since everyone was required to get off the bus. The bus was able to take us to Bedok (Digisun) / Tampines, so it was okay overall."
Lim Teck Yi
"My experiences with them have been good so far. Try to remember your bus number, as there might be a change of buses after you pass the JB customs in Tuas. They usually have a person on the bus, often a lady, who will accompany the driver until you arrive at your destination. I think that is quite good. Please note that this is just my experience."
Jen Tan Jia Zhen
1) The offices are often fully occupied with work, so it may take some time to get a response. Please allow for longer response times from Facebook if you are not in a hurry or facing an urgency. 2) The Singapore Flyer departure point is at a coach bay within the flyer ticketing area's adjacent coach area. (It's not the coach parking bay - it's opposite a bus terminal.) 3) They have a Singapore standby personnel number just in case. Request it beforehand; however, the personnel won't be able to guide you with directions. Just be certain of the geographic location of the Singapore Flyer coach bus area.
Tan Qin Lin
My parents recently purchased a pair of 4D3N Genting Dream cruise tickets through WTS Tours, and the experience was fantastic from start to finish. Our agent, Alan, was helpful and attentive, ensuring every detail was handled smoothly. My parents enjoyed a hassle-free and relaxing trip!
Gymnastics club located in Floor B1 · Our Tampines Hub
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