Reviews for Timezone Our Tampines Hub - Dance, Racing, Video Games
Tan Jing Guang
5
Good variety of games. Amazing service from staff member Hanni, who was extremely friendly and helpful. I even found Santa here on Christmas Day! 🎁🎄☃️🎅
Goh Wei Chong
1
I visited Timezone OTH on New Year's Eve with my child, who was thrilled to participate in the game tasks.
Unfortunately, our excitement was short-lived. After completing the tasks, the staff informed us that they had run out of prizes.
I expressed my disappointment and suggested that they update their signage to reflect the unavailability of prizes. However, the staff member's response was unhelpful, stating that she was unaware of the process and citing that it was her first day.
This experience was particularly disappointing for my child, who had been looking forward to redeeming his prize. As a customer, I expect better communication and service, especially from a family-friendly establishment like Timezone.
Imran Nizar
5
Natasha was a very approachable and friendly staff member. She even helped me with a misunderstanding I had. She seems to know her job well and treats the customers here with respect and kindness. Thank you for making my experience at Timezone an enjoyable and welcoming one! I will definitely come again :) 😊
Teo Couture
1
"As a paying customer, I wasn't even allowed to sit in their empty chairs. The game we play is $3.30 per game, come on! It's just a chair. The management is the worst, and there's no customer service at all! This was never an issue before. The manager and staff said it's a management issue! Never going back to play their MAIMAI."
Alicia Yeo
5
"Very good place for children to play. The staff here are also very kind and helpful."
Jovina Tan
5
"Today (May 10, 12:20 PM), I would like to thank the male staff member (I didn't get his name) who helped address the two boys who were shouting foul language while playing the racing car machines. The boys finally stopped after shouting for at least 20 minutes. Timezone should be a place where children and adults can have fun, and children shouldn't be exposed to such bad language in an open place. I hope Timezone management can put up some signage to manage such inappropriate behavior in the future."
Darren Lim
4
Natasha provided good service and helped solve our problems quickly. We had a lot of fun.
Nurin Batrisya
5
Ammar is an exceptional team member at Timezone. He's friendly, approachable, and always ensures guests have a fun and memorable experience. His professionalism, enthusiasm, and willingness to go the extra mile make him a true asset to the team!
Koh Meng
5
This place is truly amazing, especially with Zamie, the manager. He's very helpful and fun. The staff are also very helpful, and they helped me a lot. Highly recommended!
Wen Chong Lim
5
"Very big outlet with lots of fun machines! It was quite crowded, but the staff were good too."