Goh Wei Chong
I visited Timezone OTH on New Year's Eve with my child, who was thrilled to participate in the game tasks. Unfortunately, our excitement was short-lived. After completing the tasks, the staff informed us that they had run out of prizes. I expressed my disappointment and suggested that they update their signage to reflect the unavailability of prizes. However, the staff member's response was unhelpful, stating that she was unaware of the process and citing that it was her first day. This experience was particularly disappointing for my child, who had been looking forward to redeeming his prize. As a customer, I expect better communication and service, especially from a family-friendly establishment like Timezone.
