Singpass Counter

Government office located in Floor 3 · Our Tampines Hub

The Singpass Counter at Our Tampines Hub serves as a vital gateway to Singapore's national digital identity ecosystem, providing essential face-to-face support for one of the country's most important government services. Located on Level 3 and operating daily from 9:00 AM to 6:00 PM, this dedicated service counter bridges the gap between digital innovation and personalized assistance for residents across the eastern region.

As Singapore continues its transformation into a Smart Nation, Singpass has become the cornerstone of digital government services, and the counter at Our Tampines Hub ensures that no resident is left behind in this digital evolution. The experienced staff provide comprehensive support for new user registrations, particularly crucial for first-time users, elderly residents, or those facing urgent access needs that cannot wait for online processing.

The service scope extends beyond basic registration to include password resets for locked accounts, mobile number updates for enhanced security, and troubleshooting assistance for users experiencing access difficulties. Staff are also equipped to provide guidance on the latest Singpass security features, including biometric authentication and digital signing capabilities that protect against increasingly sophisticated online threats.

What makes this counter particularly valuable is its integration within Our Tampines Hub's ecosystem of government services. Residents can seamlessly access document verification services, receive guidance on linking various government accounts, and get immediate resolution for Singpass-related issues without the frustration of waiting for online support queues. For complex cases requiring additional verification, the proximity to other government agencies within the building ensures efficient coordination and faster resolution times.