I had been struggling to find a suitable pair of contact lenses after my regular supplier discontinued my preferred brand. With high astigmatism, mild short-sightedness, and the need for different fits for each eye, my lenses had to be specially customized to ensure proper hydration and comfort for daily use. Finding the perfect fit was no small task.
Ying Bing and Fahmida from the Our Tampines Hub outlet truly went above and beyond to assist me. They quickly stepped in to source and customize various contact lens options, guiding me through multiple rounds of fittings and feedback. The process involved waiting for new lenses, testing them during work hours, and returning for adjustments—all to ensure I found the most suitable pair.
At one point, I even considered switching to another shop for more options, as each trial lens came with its own set of challenges, from dryness to an improper fit. However, thanks to the dedication and efficiency of Ying Bing and Fahmida, I eventually found a brand that offered the perfect fit for my needs.
I’m incredibly grateful for their patience, professionalism, and quick understanding of my concerns. Their efforts to liaise with suppliers and find effective solutions made all the difference. I highly recommend their service to anyone patronizing the outlet!
Peh
5
18 September 2023
Pearl's Visioncare, located at Our Tampines Hub, excels in customer service!
I went for my comprehensive eye check and to get a new pair of glasses today.
The staff members who attended to me (a gentleman and a Malay lady) were incredibly helpful, friendly, patient, knowledgeable, and highly professional, creating a relaxed and welcoming environment.
An outstanding choice for your eye care needs.
Jaden Tan
5
The staff was very helpful and even offered alternatives, even though I had already found the one I wanted. Absolutely amazing!
**Ken Wei Chew**
5
The Malay-Indian staff member was super friendly and professional. Great service and good rates, too. I'll buy my lenses here next time; it's too bad it's a bit far from home. I only came because I needed an emergency replacement for my dropped contact lens.
Hayley Hong
5
"My sister went to get a pair of progressive glasses. Optician Pamela was very patient and helpful. She explained the various choices to us, along with their pros and cons.
As this is my sister's first pair of progressive glasses, we were cautious with our choices.
Pamela recommended Hoya lenses, which offer a 2-month warranty, meaning we can go back to adjust and fine-tune the power if necessary.
We are very happy with their good service.
Highly recommended! :))"
DKB Mapps
5
"I've been a customer of Pearl's for a decade, and I was super glad when their OTH branch opened. I visited OTH today, and the entire experience was as smooth as churned butter. I especially want to thank Famidah for making everything so pleasant. Good and professional service!"
Yeo Kwee
5
"Perhaps they target a more budget-conscious market, as they have a limited range of branded frames. Despite that, I managed to pick up a good pair of Oakleys.
The staff here must be the best frame adjusters I have ever met. I have always resorted to adjusting my own frames because I never had much success getting them properly adjusted. These guys proved me wrong."
Edwin Tan
5
The staff are professional and friendly, providing good service. They also offer a wide range of spectacles with nice designs.
MLC Bedok South
5
Excellent staff service and knowledge. They have a well-selected range of branded frames. Highly recommended for Tampines residents!
Tan Joel
5
I was served by Ying Bing. My glasses broke this morning, and she got me a replacement and recommended a super comfy frame. Super service!