This is truly the best fried chicken place I've ever been to! The chicken is incredibly tender, and the sauce is absolutely delicious. I highly recommend it!
Juliana Chuah
1
"They seriously need to look at their operations. The service is very, very slow. I saw baskets of fried chicken in the fryer, but they weren't being mixed and served, which explains why the chicken pieces aren't hot when customers finally receive them.
If you want to eat here during a meal time, be prepared to wait for more than an hour. I made two orders, and both took over an hour. The second order still hadn't been called at 1:06 PM when this review was written. More than half the customers in the restaurant are waiting for their food, and food delivery drivers are all crowding the collection counter for customer orders. It's really ridiculous."
Jin Wen Le
1
"Very slow service. After waiting 45 minutes, you at least expect the chicken to be hot. Only the fries and mushrooms were lukewarm at best. I ate at the Simei branch, and the service was much faster there. Maybe they can learn from them."
Eugene Tan
1
"First time trying Wingstop, and definitely not again. There were only about 5 tables occupied, but the order took 40 minutes to be served. That's very slow for fast food! The menu has so few items, and it still took that long.
You need to re-evaluate your operational process and staffing. By the way, most of the order ended up in the bin. It wasn't even warm after 40 minutes.
The service gets 2 stars only because the employees seemed to be trying their best. I'm not sure what's wrong, but the output is just very low."
Priscilla Tan
2
Wingstop is usually good, but today it was really bad. The food was served lukewarm; nothing was hot, which was unbelievable. I think the food preparation and assembly can be improved. It doesn't make sense for a dine-in order to be served at room temperature. I’ve ordered delivery before, and even that was warmer than what I ate today. Hopefully, it's just teething issues from their re-opening at the new location.
Kenneth Lim
1
I'm a delivery rider who picks up orders from this outlet in the evenings. I asked for an extra plastic bag to secure the food, as I take my work seriously and want to avoid spills. One of your staff members (a tall, talkative Chinese guy wearing a black apron and black face mask) gave me attitude and refused. I had to ask another staff member for one instead.
Please educate your staff to cooperate with us. We riders are also trying to do our jobs, and ensuring that the food arrives nicely packed is one of our priorities. Don't make things difficult for us.
Broken Scribbles
5
The honey hot rub flavored chicken is so delicious! And I didn't know the drink options included Coke Zero Cherry! It tastes absolutely like Dr. Pepper, which I can barely find in Singapore. I love you, Wingstop! <3
Chia
4
"It gets crowded, and it takes quite a while to prepare and serve the food, as they're handling both online and in-person orders. The food is great, though."
Syaza Nabilah
4
"The ordering process isn't seamless, but overall the food and service were good. The staff was also friendly. The place is clean, but it can get a bit warm, especially if you're seated near the kitchen."
Lim Zhong Xiang
1
"Frustratingly slow service. I placed an online order at 3:55 PM and arrived at the outlet around 4:10 PM. I observed several customers arriving and ordering at the physical kiosk after me, and to my surprise, they received their orders sooner. I finally received my order at 4:31 PM, which, after seeing the reviews here, I realized was still faster than what other people have experienced.
Please fix your operations. Thanks."