Food/Drinks: 4.5/5
Service: 5/5
Environment: 5/5
Atmosphere: 5/5
Overall Rating: 5/5
Review: The name sounds like Shake Shack, but it's completely different! Originating from Indonesia, they sell fried foods like french fries, chicken nuggets, and even onion rings! The cups come in 5 different sizes, and they provide a reference to show you how big each cup is! I went for the regular fries since it was my first time here; they cost $3.
All fries come with seasoning, and you can pick which one you'd like! There are also combos available. This place is worth it for the flavor of the food! The fries tasted hot and fresh and were well-packed in the paper bag!
Diana Tan Poh Gek
1
"The oil wasn't hot enough. The person deep-frying the tater tots ended up with them all crumpled up. Also, there wasn't enough powder coating, just a thin layer on top."
Arun D'Monte
1
"The food is decent, but the cashiers are consistently rude and show no interest in providing customer service. When you arrive, they ignore you for a while as they do other things; there's no hello, no smile, they just look miserable. When the food is ready, they just point at it. I like their sweet potato balls, but I won't order again due to the multiple instances of poor customer service."
Raina Ahmad
1
I recently visited the Tampines outlet, but unfortunately, my experience with the staff left me disappointed. While waiting in line to place my order, the staff did not acknowledge our presence or greet us. Instead, they avoided eye contact and looked down, which made us feel unwelcome. After a while, we decided to leave, and as we walked away, we noticed the staff engaging in conversation with each other instead of attending to customers.
I understand that everyone has busy or off days, but a little acknowledgment or courtesy goes a long way in creating a welcoming atmosphere. I hope this feedback helps improve the service experience for future customers.
Aarathi
1
This used to be my favorite go-to place for snacks, until my experience today. When I ordered, firstly, the lady there was extremely rude. Secondly, I ordered BBQ flavored chicken pops, but the picture clearly showed no presence of the flavor, and instead of getting chicken pops, I got nuggets, which I hate. This dreadful experience made me feel like I wasted my money, which could have been used for something more beneficial. At that point, I was extremely hungry. I truly expected better than this.
Jocelyn Ng
3
"The truffle seasoning tastes great. However, it's difficult to understand why the regular (smallest) size is unavailable, and only the medium size ($4.70 onwards) is offered. The small portion (refer to the 2nd picture, where the fries aren't even in the cup, so it's much less than it initially appears) isn't worth the price. Pro-tip: use Shopback vouchers that give you the medium size for $3.30."
Aishmika Verma
4
The moment I saw "shake shake," it reminded me of McDonald's Indian Peri Peri fries, and I couldn't help but give it a try!
We got the sweet potato fries because they seemed to be the most popular item on the menu.
I've never had sweet potato fries before, so this was definitely new to me, and they were very fresh and hot!
I do wish they had some condiments, like peri peri seasoning, to shake over them, but they didn't. Despite that, the fries were quite good!
Nabilah Firdause
1
"On Saturday, December 14th at 1 PM at Tampines Hub, a Chinese male employee provided really poor service. When I asked for his opinion, he replied rudely, saying "What you like." He was also using his phone while I was ordering and didn't pay attention to my order. As a paying customer, this is really unacceptable."
zubir subagio
1
"Ordered the so-called sweet potato balls and received a sad-looking portion. What's up with the customer service? They mentioned it comes with flavored powder, so why post about it on Facebook if you can't commit? Don't post something so contradictory. When I sent them the screenshot, they chose to ignore it. Why call your company 'Shake Shake' when you can't even commit, and it's not cheap either?"
Ng Li Qin
1
DATE AND TIME: 2025-01-11 14:39:15
The counter lady (she was the only one working when we came) was extremely rude. My friend and I were deciding what to order when we approached the counter. While placing our order, we changed our minds because we realized the regular cup was too small for us to share. My friend kindly asked if we could change the size to a medium. However, the counter lady responded rudely, saying, "You've already taken so long to decide, and now you want to change?" After that, when we gave her the money for the medium-sized cup, she rudely snatched it from us and continued with her business.