Site Support Engineer (IoT / Electrical / Projects / Intern experience welcomed! / East)

• Location: Tampines
• Working Hours: Mon - Fri, office hours

Responsibilities

1. Technical Support: Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
2. Customer Interaction: Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
3. Training: Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
4. Troubleshooting: Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
5. Collaboration: Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
6. Product Knowledge: Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
7. Technical Documentation: Create and update technical documentation, including manuals, application notes, and technical guides.
8. Project Management: Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
9. Post-Sales Support: Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements:

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Knowledge of programming in C,C++ are added advantages
• Knowledge of embedded electronics fundamentals
• Have knowledge of LoRaWAN and related IoT products are added advantages.
• Have passion for exploratory testing and test automation are added advantages.
• Able to work independently within tight schedule with positive disposition.
• Excellent knowledge on Microsoft Office (Words, Excel & Powerpoint)

HOW TO APPLY

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431