IT Support Engineer

Work Location: Tampines
Work Day: (Either one)

• Monday to Friday, 7am – 3pm / 3pm – 11pm / 11pm – 7am (TBA)
• Wednesday to Sunday, 8.30am to 5.30pm

Responsibility

· Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time

· Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps

· Pull system transaction data that require fundamental of SQL queries

· Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP

· Support Production label printing issue (Zebra / Sharp)

· Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time

· Coordinate various onboarding and quitting processes

· IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records

· Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis.

· Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems

· Follow SOP to monitor and clear real-time reporting event backlogs

Requirement

· Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent.

· Min 1 year of working experience in IT helpdesk experiences with basic SQL skills

· Good analytics and troubleshooting skills

· Both a team player and independent contributor

· Basic network and Wintel System Administration concept

· Knowledge of manufacturing system (MES, WMS) is a bonus.