Job Description:
- Response to fault calls on 24x7 basis
- Provide first point of contact to customer for fault reporting
- Provide level 1 support and troubleshooting which includes diagnosis of hardware and software failures or problems
- Keep track of outstanding issues and follow up with customers and relevant stakeholders for problem resolution
- Service ownership for fault reporting based on ITIL standard Service
- Management including RCA (Root Cause Analysis) and AAR (After Action Review)
- Perform software and hardware installation, updates and bug fixes as well as configuration
- Conduct periodic or ad-hoc checks/testing with documentation
- Write or update technical documentation (SOW, System/network diagram, troubleshooting guide etc.) and Incident reports
- Operate within set guidelines, policies and procedures with minimal supervision
- Expected to work during off-peak hours on system activities
- Requires site travelling when necessary
Requirements:
- Experience with incident and problem management based on ITIL standard
- Experience with Windows and Linux OS systems
- Basic understanding in networking
- Basic scripting skills for job automation
- Good written and verbal communication skills
- Any recognized certifications in information technology
Location: Tampines
Only shortlisted candidates will be notified.
Please email a copy of your detailed resume to [email protected] for immediate processing.
(EA Reg No: 20C0312)