Centre Manager

Working Address: Punggol or Our Tampines Hub

Working hours: 5 days work week, including weekends. 9am to 6pm

Compulsory to work on both weekends. Fixed off days on weekdays.

Responsibilities and duties
● Be a key player in the customer acquisition team to onboard new parents to the community
● Share Company vision and recommend suitable coding programs for students
● Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
● Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
● Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
● Work with the teaching team to assess the students and follow up with parents for conversion
● Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
● Ensure that all customer information is properly documented and updated in our CRM system
● Relationship manager for the community, continue to track the progress of students and maintain relationships with parents

Qualification and Requirements
● Strong communication and problem solving skills
● Fluent in spoken and written English. Mandarin speaking is a must.
● Driven, fast learner, proactive and ability to work in a fast-paced environment
● Organized, detail-oriented and ability to manage different projects at once
● Get things done attitude, self-driven
● You are very meticulous and independent, able to set own priorities with time management to complete projects timely