Branch Manager

Position Overview

We are seeking a highly motivated and experienced Branch Manager to oversee the daily operations of our nail salon. The ideal candidate will have strong leadership skills, a passion for the beauty industry, and the ability to deliver an exceptional customer experience while meeting business goals.

Key Responsibilities

1. Operational Management

• Oversee daily salon operations to ensure smooth workflow and compliance with company standards.
• Manage appointment schedules, staff rosters, and service flow to maximize efficiency.
• Monitor cleanliness, hygiene, and safety standards in accordance with health regulations.
• Manage inventory and order salon products and supplies in a timely manner.

2. Staff Management & Training

• Recruit, train, and mentor salon staff, including manicurists and lash artish.
• Conduct regular performance reviews and provide coaching for skill development.
• Foster a positive and professional work environment to maintain high staff morale.

3. Customer Service & Experience

• Greet and engage with customers to ensure satisfaction and handle any service-related concerns.
• Resolve customer complaints promptly and professionally.
• Implement customer loyalty programs and maintain strong client relationships.

4. Sales & Business Growth

• Monitor sales performance and set targets for services and retail products.
• Develop promotional strategies to attract new customers and retain existing ones.
• Analyze branch performance reports and recommend improvement plans.

Requirements

• Proven experience in a salon, spa, or lash retail management role.
• Strong leadership, organizational, and communication skills.
• Knowledge of nail and lash services, trends, and products.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in POS systems and basic computer applications.
• Flexibility to work weekends, evenings, and public holidays.
• Language skill in English/Chinese is essential.