Assistant Head, Operations & Development Department

List of responsibilities of Assistant Head, Operations & Development Department, include, but are not limited to:

1. Management Function

· Supervise the daily operations in the Hostel according to the SOPs.

· Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy

· Oversee staff relationship with residents and stakeholders.

· Manage staff morale, motivation and discipline in the department

· Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department

· Assist HOD to manage budget and manpower allocation

· Deliver Trauma-informed practices in daily staff and residents interactions/management.

· Coach and mentor new employee onboarding effectively with accurate and timely documentation records.

2. Role Function

· Cover the role of the shift staff when necessary

· Effective and fair roster planning to cater to the needs of the daily operations.

· Ensure adherence to the SOPs in the daily operations of the hostel

· Coach YWAs and NRCWs to perform their roles effectively

· Coordinate with other Departments when necessary

· Manage and oversee all documentations required for the department

· Assist HOD in preparation and submission of reports

· Assist HOD in managing crafting/reviewing/amending SOPs as per required

· Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)

· Oversee the all process in hostel

3. Development Function

· Assist HOH/HOD in roles and functions which are assigned.

· Assist HOD in planning the development of the YWA and NRCWs in the department.

· Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.

· Identify and attend courses/training for personal and professional growth and development.

4. Taskforce Involvement

· Able to lead taskforces within the department

· Able to represent the department to contribute in inter-department/inter-division taskforces

Technical Skills competencies

· Able to lead, inspire and coach a team.

· Able to do rotating shift.

· Independent, resourceful and responsible.

· Firm in upholding the standards and responsive in dealing with people.

· Possess good analytical and problem-solving skills.

· Possess strong communication and writing skills.

· Proficient in MS Word, Excel, etc

Core competencies

· Independent worker but able to work well in a team

· Resilience: able to overcome adversity and emerge stronger

· Integrity: guiding decisions with moral principles

· Serving: willing to go the extra mile for others

· Excellence: always expecting the best of self

Preferred achievements

· Degree or Diploma with at least 2 years of management experiences.

· Able to do rotating shift.

Interested applicant may email your resume directly to [email protected]